In our office, we like to have a live body answer the phone if at all possible. However, when that isn’t possible, the virtual receptionist with options for the caller to be transferred to a specific extension is not a bad backup option. However, I don’t see a way to configure Ooma Office to work in this manner currently.
We currently have the system set up so incoming calls go to a ring group that rings three extensions. If none of them pick up, then the call goes to a general extension that has a voice mail enabled. What I’d like to see is the option to have the call go to the virtual receptionist if none of the extensions in the ring group answer rather than being dumped to a generic voice mail box.
If there is a way to accomplish what I want currently, please advise how I can do it. Otherwise, please consider adding this capability as soon as possible. We can’t be the only small office that would like to see the system work in this manner.