I just set up Ooma Office for the first time yesterday - this is my first experience with a VOIP application. As per the instructions, I installed the Ooma base station between the modem and the router. I have two questions regarding the system installation. First of all, during the initial setup, the amber light blinked for a few minutes as the directions said it would while the software updated, then turned solid blue. During this time, the internet at the office was unavailable. Is this something I should expect whenever Ooma is not functioning properly? As soon as that blue light goes back on, the office internet is just fine, but I don’t want to give up any call clarity by installing the base station behind the router.
Secondly, The Ooma Office box clearly states that it works with “regular” corded and cordless phones, and that I can use my existing phones and “no special phones or equipment are needed.” At the office we have 4 phone lines and 5 phones, all of them are Toshiba digital business telephones model #DKT3210-SD. I plugged one of these phones into the Ooma base station yesterday, and the display will not come on and there is no dial tone. I called customer service and asked if the Ooma device supplies power through the RJ-45 connection like the phone company does. The CS rep told me that it does not supply power, and that only phones that have a wall AC adapter are supported. Is this correct? If so, I feel kind of misled by the box that says right on the front that I can use the phones that I have. Most phones without answering machines don’t have need AC power from a wall outlet, so I don’t fully understand that statement.
Any help you can give me would be great, thank you.