For other users:
Our TELO died after only 3 weeks of use. I checked the wall-wart (power supply) and it is o.k. the problem is within the unit.
It has been our of service for over a week and we have NOT received a replacement unit. OOMA Service offered a $5 credit to our account for loss of service for one week when I requested it
I think the replacement unit must be coming from the Philippines? or China? they have no service center in the US.
I do not recommend anyone purchase an OOMA TELO
they are unreliable and replacement takes over a week!
Stick with Skype!
Naperville, IL USA