As of this writing, ooma office consumes a trunk when ringing a remote phone (either through call forwarding
or a virtual extension). This causes problems when combined with a ring group.
In a ring group, multiple phones (some might be forwarded or virtual extensions) ring simultaneously but
only one can pickup and establish the conversation. It stands to reason that this should require only
one trunck (or two if the line that picks up is forwarded or a virtual extension).
Unfortunately this is not the case.
If you have a ring group with forwarded extensions and/or virtual extensions, the ring group requires
that you have at least as many free trunks as there are forwarded & virtual extensions in the group
in order to even ring the phones.
EX: 1 office phone, 1 forwarded phone, 3 virtual extensions all on a ring group would consume:
- 1 trunk for the incoming call
- 1 trunk to ring the forwarded phone
- 3 trunks to ring the 3 virtual extensions
Min number of free trunks to ring this ring group: 5
Once the call is picked up: 1 or 2 (1 if picked-up by office phone, 2 otherwise)
Feature Request: (I really think of it as a bug fix)
- Temporary suspension of trunk metering for the duration of the ring IF there is at lease one free trunk (after counting the incoming trunk) when the ring group is about to be activated. This would simply result in all phones ringing and only one phone (either local, forwarded or virtual extension) can pickup, resulting in 0 or 1 additional trunk being used.
- A more sophisticated metering that distinguishes between ringing a phone and establishing a connection/conversation (i.e. actually really truly consuming a trunk).
- And this one is the ideal scenario, it would be a first class business solution: Do NOT cap the number of incoming/outgoing trunks, simply meter them and BILL us for our usage. You can bill us for the maximum simultaneous number of trunks used at any point (for more than 1-2 min) during the month. The 1-2 min takes care of filtering out any call forward/virtual extension ringing and you just pay for true blue trunk usage. As a customer, I would feel good to know that my clients will never get a busy signal… it brings a peace of mind and I’m glad to pay for my usage.
I’m sure there are other creative solutions to this problem.
I believe it’s important to:
- Simplify the calculation of necessary trunk capacity
- Help small business people feel SAFE that their Ooma system has their back and they can focus their time on business instead of worrying about the phone system.