Suggestion - Notify Customers of Updates

Today I spoke with Ooma Office support in regards to a systems ‘maintenance’ cycle that changed a very essential way our company’s phone system functioned.

When I chatted and then called support for assistance restoring our phone system to its former functionality, I asked the question - “We have been using our phone system in this specific manner since May of 2016. Why couldn’t you tell us you were going to change it before you did?”

The support technicians response was “You agreed to our terms and conditions of service which include the right to update our software and systems at any time without notifying you.”


So here’s a suggestion - notify us of changes.

If the maintenance had gone as planned customers wouldn’t have noticed the change. Our apologies.

For large updates MyOffice will show a maintenance page.