We moved into our new house this time last year and Groupon happened to be running a deal featuring the Telo so we bought it. So far I have been very disappointed in the call quality. I do really like being able to check voicemails from my cell phone online though. We don’t even really use our home phone and only got it so that we would have a way to contact our babysitters should they forget their cell phone (which happens quite often) or if there was an emergency.
With all of the flurry of activity with moving in and getting settled I just got the unit running out of the box and never really did anything about contacting customer service so that is my fault. Now a year later, we still often get the same issues. The two biggest problems are static in the line during a call and a cyclical sound much like a record player when it gets to the center of a record. There is a low hiss with a repeating bump at the end and it continues over and over. It is very annoying. Anyhow I thought that maybe it was due to interference since I have the unit on my computer table with a printer and speakers so I moved it to the far end of the table, but that did not fix it. I tried different outlets and took it out of the battery back-up and that didn’t fix it either. Now my wife keeps complaining about it so I need to get it figured out. Unfortunately if it is a bad piece of hardware I have waited too long to get any kind of warranty replacement.
We live in a rural area and the only cable available is SuddenLink out of West Virginia which is a state away. At our last house we had Time Warner which was great. The cable TV had look back and had lots of channels with great internet speeds. This company is like grade school compared to Time Warner. The ONLY internet speeds available are a blazing 2 Mbps down and 0.25 Mbps up. It’s like having dial up again, really. I did however splurge and bought a nice router because my last one was a Linksys and it was always locking up and needing rebooted. This Netgear WNDR4500 dual band unit it the cat’s meow and hasn’t had a single problem for a year since I bought it. We only have one phone connected to the Telo and we used this phone at our last house with our land line through Windstream and it worked fine. The Telo is plugged into the Netgear and the Netgear is plugged into an Ambit modem model U10C018.
Can anyone help me out with this? Thanks.