Some calls and transfers not coming through

Hi folks,

Ooma Office is giving me a lot of trouble. Calls are frequently not coming through, specifically in two situations:

  • When someone calls in and selects a menu option, they will hear a ring (from what I’m told) but the physical handset will not ring.
  • Calls will fail to transfer to another extension.

The phones are connected via Ooma Linx devices. The internet connection is reliable and fast, and the ports are open and forwarded.

Often, a reboot of the base station will resolve the issue, however it needs to be done every day or two.

I’m expecting a call back from Tier 3 support. For reference, ticket number is 151128-000713.

This is really putting a strain on business. Is there anything that can be done to make the service more reliable?