I’m asking this question on behalf of my folks who are using Ooma Office. They are telling me that since approximately May 13th, the majority of caller ID names are now showing the callers location (e.g. ‘Barrie ON’, or even the more vague ‘Ontario’) as opposed to their actual caller name.
The caller name used to appear. It seems like some calls still show the proper caller ID; however, some calls originating from Bell Canada (which I believe all have caller ID names) just show the Bell switch location (Stroud ON).
Has the call routing changed and now the caller ID information is no longer being delivered to our office? These location-based caller ID names are visible in our Ooma Office Manager.
Thanks in advance. No rush, but seeing names would be nice.
Edit: Additionally, a quick glance at our call log is showing that our Ooma Home phone caller ID shows up on our Ooma Office as ROGERS COMMUNICATIONS. Surely Ooma can route the proper name within the network? In this case, I think it’s because our home number was ported from Vonage who assigns numbers from Rogers.