First post here…
We just opened up another business location and I have a question about ringing phones at both sites. Let me describe:
Location 1 has 3 front desk Ooma phones (SPA504G) I’ll call A, B, C.
Location 2 has 1 front desk Ooma phone (SPA504G) I’ll call D.
When a client calls location 1, there’s a VR option to ring the front desk, this invokes a ring group that rings the 3 front desk phones A, B, and C. At the same time, I would also like to have the front desk at location 2, phone D, ring. I initially set this up so that phone A has a second device that directly dials phone D (bypasses VR). That works okay.
Now the problem is, when I try to reverse that and have clients who call location 2, rings all phones A through D. The clever among you will realize where I’m going with this. With this setup, the phones enter an “endless loop” wherein they call each other until all the lines are filled up on both location’s phones.
My work-around is to have location 2, Phone D, only call phone B. Unfortunately, this means phone B will have two lines occupied when a client calls location 1. Here’s the scenario:
client calls location 1 → A, B, C ring
phone A dials location 2 and phone D rings
phone D calls location 1, phone B rings (its second line)
Anyone have a better way of doing this?