Kansas City – out this morning, too, after being out part of Thursday and all day Friday. What’s frustrating is the complete lack of updates or information. If you check the status page on these forums, you’ll see no information about today, and bright green “everything up” messages. Apparently there was one tweet about this earlier this morning, that the problem would be fixed in about an hour (which was several hours ago).
Switching to another phone service isn’t a fix for this, as that doesn’t happen immediately and the service may be even worse.
What would make people feel that they were supporting a growing, professional system would be some information. Many people are on Ooma not because they are cheap but because they want an alternative to existing phone and cable systems. Acting like those phone and cable system customer service teams is not producing confidence.