I am not sure if this topic has been discussed. I haven’t found any reference by searching the forums. Anyway, I think you should be able to backup from this feature in the VR to the main menu. As of now, if you setup a transfer key in VR to go to Company Directory, and you have no luck finding the extension you want by entering in the persons name you are stuck there. The caller has no option but to hang up and call back to access the main menu of the VR.