DIA, I also agree this would be a nice feature, as an option for each extension [turn off call waiting notification]- this would enable the result of just ringing the phones in the ring group that are NOT in use when a second, third, etc call comes in. You mentioned (… until someone else picks up the new call or it goes to the auto-attendant.) I understand someone else in the call group picking up the call, but how do you get OOMA Office to send an unanswered call to the “virtual receptionist”? The only options under my advanced tab, for the ring group, are to transfer the call to another extension or to voicemail. The list of possibilities for the transfer does not include the “virtual receptionist”. Any help? Thanks.
After reading “Virtual Receptionist as Backup Option - NOW AVAILABLE” forum topic, and a call to support (866-939-6662 OOMA Office), the “Virtual Receptionist” magically appeared as an extension to choose for forwarding when no one in the ring group answers. The support person logged into our account and could not see the “virtual receptionist” choice either. He said it wasn’t an option, but now it is magically there. Thanks Forum users, I’m much happier now. Still would like to see an option to turn off the call waiting notification by extension. Thanks.