Removing company's incoming line from Phone connection box

Hello - I’ve just gotten Ooma and I’m reading that I need to disconnect my phone Company’s (Bell Canada) incoming line from my Phone Connection box outside my house before plugging the phone ethernet to our jacks. Been reading a lot of troubleshoot pages but my box doesn’t look like any of the ones shown. Can anyone let me know which line(s) in the attached picture I should be pulling out?


Thank you kindly

I have the same question or problem. My electrician just stopped by my house, pointed out the phone line coming from the utility pole into the junction box on my roof. But if he disconnects that line, I will suddenly not have DSL Internet service from my provider, AT&T. So, I’m in a Catch 22. I called Ooma tech support and they were not helpful (they said to just “read the manual”). I may post a separate item in the Ooma forum, but it seems such a common problem. What does Ooma suggest, I wonder? Unless it’s just their standard legal disclaimer because they don’t want people to claim their Ooma base was damaged from electrical current coming from the phone lines. I don’t know; it’s frustrating.

Run the incoming phone line to the jack near where the DSL modem is and disconnect it from all of the other jacks in the house. That should have been done by the DSL installer. All of the excess phone wires in your wall will reduce your DSL speed if they remain connected.
Once that is done you can use the now isolated wires for Ooma.

The Canadian box will need a comment from someone in Canada that is familiar with the box. My guess would be to unplug the phone plug in the lower right of the box and tag it so no one ever plugs it back in.

Like Murphy, I would guess it’s the one in the lower right corner as well…

It’s really easy to make a test hand set for yourself. For a one time use that may not be worthwhile, but I’ve used my many times. Buy a cheap old phone and cut the plug off the cord. You have a green and red wire left, simply put a probe on to each of those or alligator clips and use it to test your incoming wires to determine which ones to give you a dial tone.