I need to setup a phone fo a remote call center employee. I know I can forward an extension to a cell phone, etc. But what is the best way to set things up?
I want them to have a desk phone and be able to receive and make calls. I can purchase an Ooma Telo for their location and direct the extension to that. No problem.
The issue is if they have to call a client back, then their own number would show to the client and the client could dial them back directly by passing the virtual receptionist…
Any help is very much welcomed.