Uh oh, I just got off the phone with support because this is exactly what I want to accomplish. I am by myself, I don’t have a whole big team and need for extensions. I would like all calls during business hours to go to a specific extension and if I’m busy, to voicemail and after hours, to the after-hours greeting.
Ring groups don’t work as the call would still ring the extension (which is my office line and my cell phone) and only be redirected after a timeout. Problem is, my cell phone providers voicemail would probably grab the call first.
A simple feature of directing all calls to an extension during office hours would solve all of that issue.
Fingers crossed this gets added while we are still all alive.