Phone support Option for Ooma Office routes me to Ooma home

When I call in to Ooma I get asked to Select 1 for Ooma Office or Select 2 for Ooma Home. When I select the 1 for Ooma Office the phone is answered by somebody who asks me a bunch of questions to verify who I am. Then then inform me that they are Ooma Home and NOT Ooma Office and have to transfer me. At that point I am transferred overseas and the people who answer then ask me all the questions over again to verify who I am.

My suggestion is to fix the system so that if a person selects 1 for Ooma Office they are then transferred to the Overseas Ooma Office group instead of to the Ooma Home group!


I experienced the same issue with several calls on 3/23.