Currently I just completed 2 ooma business installation, moved from Ring Central. One thing that really stands out the lack of faxing support in ooma business. Yes I know I can setup another extension for $9.99 and hook that to a fax machine (and buy another link) but that is unnecessary for many. In this day and age I should have a way to receive fax in email. Again I know I can buy a fax machine and I do already have one.
Really the lack of support comes down to a few things for me at least.
- Receiving emails should have the option of going directly to email (no external device needed)
- Charging for this feature is reasonable not expecting for free but $9.99 is on the high end. For example one can get metro fax for $7.00/month with 500 pages (. up to 5 emails, and $0.03 for extra pages and they do not charge you for minutes). Not to mention with ooma the $9.99 is for a set number of minutes, so while you don’t page by the page you pay for the minutes.
- Fax client to send from desktop.
At this point I would take any of the 3, not all are needed at same time. For example if it was just a cheaper price that would be great, or just receive only (to email) at same price, even better. In the short term seems to pay $9.99 for something you can get for $7.00/month (no separate ooma link or fax machine required) so I would have to use metro fax but for convenience I obviously would rather use everything Ooma.
I should note that Outside of Faxing support, the features of Ooma business are quite good in my experience.