Dear Ooma Forum,
Sorry to have to come here with my question, but I do not think Ooma support ever understands my question.
I am enrolled in a 1,000 minutes per month international plan. I assume when I reach the 1,000 minutes, I get a message saying that there is zero balance on my account.
That said, I can access call logs, but is there any way to access how much time has accumulated on international calls without having the manually add up usage for the month?
Per support, I have only used about 100 minutes on my account, therefore should have 900 still left on my account.
The only way I am able to dial out is when I add a pre-paid account balance to my account. (On top of my international bundle.)
How can I resolve this issue without having to add a pre-paid balance to my account as I burn through that more rapidly than I would the 1,000 minutes bundled on account?
Thank you for your help.