Here’s a suggestion, either stop calling it On Hold Music, or make On Hold Music really work with the “HOLD” button.
Not ONE of my phones, wireless or old fashioned wired, plays music while “On Hold”.
I contacted online chat Support, thinking it had to do with corruption in the mp3 file (it wouldn’t even play on the preference page). Support uploaded my mp3 file, and although the preference page would now play the music, I still couldn’t get it to work on my phones. They suggested I call the support phone number.
Instead, I did a google search. The first result was from last MAY! http://www.ooma.com/forums/viewtopic.php?f=2&t=15800. It said the fix was to use the FLASH button instead. REALLY GUYS? This is a solution?
The FLASH button on phones work QUITE DIFFERENTLY from the HOLD button. Most importantly, the HOLD button notifies the phone’s user that there is someone waiting for them by blinking lights and/or making sounds. Pressing the FLASH button, puts the caller in la la land and the phone’s user has really no way of knowing someone is sitting out in FLASH land.
Geeeeee… Search for Ooma Office online and every site boasts ON HOLD MUSIC EVEN WHEN IT DOESN’T WORK!
I love my Ooma core system, but this Office System is swinging and missing left and right. On-Hold music, just doesn’t work as claimed. Virtual Receptionist, good in theory not so in practice (only 1 level of VR menus, can’t turn VR off during certain hours…). Voice Recordings are horrible on both outgoing and incoming messages, and last but not least, your number is dropped from the local phone books unless you pay for advertising (to be fair, I knew that before I bought).
Everything that lured me to buy Ooma Office is turning out to be a major disappointment and my user experience is filled with hokey patches and work-arounds. You can do better Ooma.