I’ve been a loyal Ooma Premiere Customer for a couple of years but I’m not renewing my service with Ooma. I have called Ooma’s horrible outsourced Customer Service whereby English is the 2nd language. I can get no help.
I have now for months been trying to get Ooma Customer Care to fix my 2nd line. Ooma Customer Care has never taken any effort to remedy the problem. In fact, I called again today Customer Care 1/3/2014 and I ask if they can remedy this continuing problem, then again I’m asked by the Customer Service representative what I want them to do! I told the rep to fix it. Then the rep says he’s noted I’m not renewing my Premiere Service and that the service will just turn off in a few days.
I can’t believe it. I just hung up in total dismay. Is Ooma trying to go out of business? I tried calling Ooma’s executive management in California and after 10 minutes I gave up. I pressed O for the operator to get a message to leave a message and they would call back.