Extremely disappointed in Ooma. Sent a fax to myself thru Ooma (uses web only, so my local Ooma Office hardware is not involved. Fax consists of 2 letter size pages and 2 legal size pages. When I received the loop back fax, the tops of pages were cut off and the legal size pages were chopped short, and the resolution was poor (noise?). I chatted with Ooma support and they escalated my call and said it was a problem with their network and someone would call be back. This was on Nov 5. No returned call. Also sent an email to Ooma Support and received a return reply that a response would come shortly. Now, it’s Nov 15 and no response. I had to temporarily sign up with RingCentral efax service to continue running my business. Today, I tried sending the same fax back to myself and the problem still exists, noisey and truncated.
Ooma this is not a way to run an efax service. Suggest you be more responsive. Still have to use RingCentral since you can’t resolve your own technical problems.
President, SV LLC