While picking up my handset out of the cradle, it caught on the pins slightly and caused me to drop it on the desktop and then it fell off on the carpeted floor. I walked around the desk only to find the phone dead - no display. I’ve tried pulling the batteries (and checked them with a voltmeter and tried a different set of batteries), and checking all the buttons to make sure none are stuck. Nothing seems out of order, but the phone is dead. There is no indication of any physical damage - it was a 30-inch fall to carpet! Calling customer support only informed me that accessories have no warranty and there is no repair service or anything! So a minor bump of the phone has killed it and I’m left holding a $60 brick! Oh, the customer service girl did offer to sell me a new one.
So, anyway, be careful with your HD2 handsets. They are not built to any modern day phone standards and will die from a minor bump. I’d be interested if anyone else has experienced this or has a solution to fixing the broken wire or internal connection that must have come loose.