For more than a week now, when attempting to access call logs using a date range which starts more than 6 days prior to the current date, the call logs return empty and sometimes also throw the error:
“Sorry, an error occurred while trying to load the page. Please, try again later.”
I have contacted Ooma support more than once.
I contacted them via chat, telephone, and e-mail.
Each time Ooma support repeated the suggestions that I switch computers and/or browsers.
Each time I point out that we have a wide variety of computers and browsers to choose from and that we tried all of the combinations available to us.
More than one Mac using
OSX + Firefox
OSX + Chrome
OSX + Safari
OSX + Opera
More than one PC using
Win7 + Firefox
Win7 + Chrome
Win7 + IE
Win7 + Opera
Win7 + Safari for Windows
We have also cleared caches on these browsers, cleared cookies, and reset browser settings–on more than one computer.
We have gotten the same behavior when connecting from AREON and from residential ISPs.
Does anyone here have any suggestions which could help us?
- offering a solution to the issue itself or
- by telling me the trick to getting Ooma support to move beyond asking us if we have tried another browser/computer