Cannot acces my qnap from cloud.....

I installed telo between modem and router to have easyer access to telo web interface. Now I cannot see my nas trough the cloud anymore. Can somebody tell me if it is normal or is there a configuration I have to do? :question:

Redo your setup the recommended way. Modem > router > Ooma. Now just follow these instructions to access your Ooma normally through your browser.

Ooma Static IP setting.

A static IP must be outside the DHCP range of the router IP table. You must verify in your router that this is configured correctly first. For ease of use, in the router set your DHCP range starting address to through ending address (your router may use 192.168.0.x so this is OK too). The router itself uses a static IP of (or This leaves through and through for Static IPs. Internet port of the Ooma will be plugged into a LAN port of the router.

Set the Ooma box for for a static IP.

Need direct LAN access. Now connect an Ethernet LAN cable to the HOME port and in your browser address bar type in You should connect to the Ooma Admin pages.

In the drop down Setup page select Static IP. Use any number outside the DHCP range set up from above. Again, we are using

Under Internet/Connection type- Select Static IP Address:
IP Address:
DNS Server 1:
DNS Server 2: Leave empty
Router Address:

INTERNET Port MAC Address:

Use Built In:

Click ‘Update Device’

Under the Advanced tab/Remote Administration – Check the box that says ‘Allow access to web interface from port’
Click ‘Update’ to save your new settings.

Power off router and Ooma box. Power on router, wait 2 minutes. Power on Ooma box and wait. Once the blue light comes on, check your router for ‘Attached Devices’ and verify you see a IP in the wired section (or wireless if you have this setup).

A side benefit of a static IP now is that you can now connect to the Ooma box Admin Pages directly by going to in your browser.

Other helpful connection/router tips if using a Wireless Ooma connection:

  1. Use a fixed wireless channel like 1, 6 or 11, never ‘auto’. Try channel 1 first then the rest.
  2. Disable UPnP and WPS in the router for security purposes. Nobody can hack your router now and helps with wireless connectivity. If you want to know why, search the web.
  3. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are not the same. This includes Guest networks also.
  4. SSID broadcast must be enabled.