Caller ID wrong on outbound calls

We signed up for a business OOMA account 6 months ago and are having a chronic problem with our outbound CallerID showing up as another company’s name. It’s set correctly in our configuration. How do I get this resolved? I’m very frustrated at the hours I’ve spent trying to get something fixed that should be Telco 101. We’ve now been through multiple support calls and are still having this same issue (5 to 7 business days each escalation). Who do I need to contact or escalate to so we can get to a person that can fix this?

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