We have had this problem for a week now. The phone rings and if we pick up on the second ring, it’s dead air. Then we get a voicemail notification. We have determined that the caller is hearing 5 rings before the voicemail picks up, but we only hear 2 on our end.
I checked our pickup settings online. It was set to pick up at 4 rings, after we started having trouble, we changed it to 5 rings, but we still only hear two rings.
Now if it’s a call that I don’t want to answer, like from a random telemarketer, I don’t answer it.Then the phone will ring 4 or 5 times before it goes to voicemail. It’s only the local calls from family members that we answer that are the problem.
We have reset the unit more than once.