Is anyone else having trouble with call forwarding? I initially set up three extensions with linx devices and enabled call forwarding with mobile numbers input as the forwarding number and the simultaneous ring option enabled. After a bit of testing it was determined that we didn’t really want to forward the extensions so I unchecked the boxes to disable this feature.
That is when the real fun began. Calls continued to forward. In an effort to get the forwarding to stop I tried to completely delete one of the extensions and calls still forwarded to the associated mobile number. I recreated the extension with forwarding disabled and it still forwarded to the mobile number. I enabled forwarding with a different number to forward to. That worked properly, but as soon as I disabled the forwarding, it once again forwarded to the mobile number.
At this point the forwarding has stopped on 2 of the 3 extensions, although I’m not sure if it happened due to something I did, something support did, or if the phantom data causing this in Ooma’s system was exorcised somehow. Regardless, support doesn’t seem to really understand the issue and definitely hasn’t been able to fix it reliably. I’m to the point I’m about ready to put everything back in the box and take it back to where I bought it until all of the bugs are worked out.
I’d love to hear if anyone else is encountering this and if so if you’ve been able to get it properly corrected.