So…a year out with Ooma Business – what do I think now?
I really have nothing with which to compare having been on analog service previously through AT&T.
Pros: 1.) Voice quality is wonderful for me, without a hitch. Ever.
2.) I love the GUI. While not perfect, it most closely approximates what I seek as a small business owner.
Cons: 1.) Fax. Fax, fax, fax, fax, fax. My business is personal healthcare, and faxing, as archaic as it may be, is a staple. I think that the Ooma sales force misrepresents the capacity of their system to physicians and healthcare offices when they do not convey that faxing with this system is really not reliable. WAY too many FAILED faxes or IN PROCESS faxes for my comfort level, and poor image quality overall on send/receive.
2.) I think that the usability could be tweaked to be a bit more intuitive. It took a while, for instance, to figure out that the best way to deal with forwarding phones was to have a “dummy” station (in my case, the base station) that is always configured to forwarding to a certain number (mine) to which the “Office Assistant” can point when directed. It just seems easier to work and understand that way. I dunno. Maybe I have it all wrong.
My local provider tried to get me to switch to his VoIP solution, offering an uncertain GUI as well as other uncertainties. I’ve already put a bit into Ooma, so I’ll stick it out for a bit. I like Ooma. But the market competition is heating up!
All the best,